Refund policy

Almost everything we sell is made to order with your logo, your text or your design. Once it's printed, nobody else can use it. That's why we don't take returns for a change of mind. What we do guarantee is that you get what you approved, printed right. If we get it wrong, we fix it.

What we'll fix at no cost

A printing defect: smearing, streaks, peeling transfers, bad cuts or folds.
A misprint: wrong item, wrong color, wrong quantity, or a print that doesn't match the proof or file you approved.
Damage that happened in shipping.
A package the carrier confirms as lost (see the Shipping Policy).

What we can't take back

Change of mind, or ordering more than you needed.
Typos, spelling or wrong information in text you supplied or in a proof you approved. Please read every proof carefully; we print what you approve.
Low-resolution or blurry artwork you uploaded after we flagged it, or that you asked us to print as is.
Apparel sizes you selected. Check the size chart on each product before ordering; we don't exchange sizes on printed garments.
Small color differences between your screen and the printed piece. Screens show color in light (RGB) and presses print in ink (CMYK), so an exact match isn't possible. If color is critical, ask us about a printed sample first.
Normal production tolerances: slight shifts in trim on printed pieces, and print placement on garments within about half an inch of the standard position.

How to report a problem

Email info@ssg.media or call (908) 468-0023 within 14 days of delivery. Include:

Your order number.
Clear photos that show the problem (a few photos or a short video is fine).
For a larger order, roughly how many pieces are affected.

You don't need to mail anything back unless we ask. Please keep the items until we've resolved it.

What happens next

We review every claim within 2 business days. If it's our error, we'll reprint the affected items at no cost, or refund them if a reprint isn't possible, at no extra shipping cost to you. Refunds go back to your original payment method; your bank may take 5 to 10 business days to show it.

Canceling or changing an order

You can cancel or change an order at no cost until it goes into production. For orders with a proof, production starts when you approve the proof. Once production has started, the order can't be canceled. If you need a change after that, contact us and we'll tell you honestly what's still possible.

Quick answers

Do you give refunds? Yes, for defects, misprints, shipping damage and confirmed lost packages. Not for change of mind.
Do you need proof of purchase? Your order number is enough.
Time limit? 14 days from delivery.
Cash or store credit? Refunds go back to your original payment method. You can choose a store credit instead if you prefer.